Wood is a natural flooring choice and very easy to care for.  With proper care and maintenance, your floor will last a long time.  If your floor shows signs of wear or slight scratches, you have several options. The most common technique is called a “Screen  & Coat.”  We can lightly abrade your floor, smoothing out slight wear, and refinish with several new costs of sealer to protect your floor.  If your floor appears to need more than just surface attention, we can fully sand and coat your floor and even add a new stain if your color preference has changed.

To ensure the warranty coverage and extend the beauty of flooring over many years, the following preventative maintenance procedures for hardwood flooring are required:

  1. To prevent excess dirt and grit from coming in contact with your floors, use entry mats or rugs at all exterior doors. Throw rugs are also recommended on the inside of those doors, and in high traffic or potential spill areas in kitchens.
  2. Many wood species are photosensitive to direct or indirect U.V. light. Over time, your floor may show signs of a slight change in apperance.  Move area rugs and furniture occasionally, and shade or curtain large exposed windows to minimize this effect.
  3. Clean floors often using a broom first, followed by a static floor cloth mop, a terry cloth type hardwood floor mop, or a clean sponge mop. Sand, dirt or any abrasive material must first be swept from the floor. “Beater bars” on vacuum cleaners will cause severe damage to wood floor finishes. Do not use mechanical equipment to clean a hardwood floor. Never wet mop a hardwood floor.
  4. Use felt floor protectors whenever possible. This will allow your furniture to be moved while minimizing the opportunity for surface scratching. Clean or replace your protectors often, as dirt and grit can be embedded in them. Ball-type casters are not recommended, as they may dent your floor. Avoid any floor protectors that are plastic.
  5. Be aware of marking soled shoes. Marks from marking soled shoes can be     removed by using mineral spirits with a soft cloth or towel. Also, avoid stiletto style heels or shoes in need of repair.  A person weighing 125 lbs., and concentrating their weight on a 1/4’’ spot, can exert 2000 lbs of pressure.  Narrow or damaged heels will concentrate weight and cause damage to the floor.
  6. We recommend purchasing cleaning products designed specifically for wood floors that are not acetone or solvent based.  Using a vinegar and water dilution is not recommended.
  7. Never use any kind of over-the-counter oil, oil-soap, or solvent-based products to clean or maintain your floor. They will, with repeated use, erode the protective finish and dull the luster in your floor. 
  8. To maintain the finish, and the smooth appearance of any hardwood floor, it may be necessary to periodically recoat the floor if it is a solid hardwood with an on-site finish. 

Your ability to maintain the floor using the above procedure will directly affect the longevity of the original finish. Floors that have been damaged from years of wear and tear, or neglect, can be restored to their original beauty by sanding, staining and refinishing. 


Natural Stone/Granite


Blot up (don’t wipe) spills imediately, before they penetrate the surface. WIping the area may spread the spill. Clean the area with water and mild soap and rinse several time.


Use a natural stone cleaner, stone soap (available in hardware stores or from a stone dealer), or mild dishwashing liquid and warm water. After washing with soap, rinse and wipe with a clean soft cloth.


Oil Based Stains (grease, oil, milk, etc.) - Scrape away the mixture with a wooden utensil and rinse. Use hydrogen peroxide intead of dishwashing liquid - or try ammonia on it.

Organic Stains (coffee, tea, fruit, etc.) - Try a mixture of 12 percent hydrogen peroxide mixed with a couple drops of ammonia for an organic stain.

Ink, Marker, Wine Stains - Use a lacquer thinner or acetone to remove stains from darker stone. On light-colored granite, use hydrogen peroxide on these stains. This also works for wine stains.


  1. Ask a professional to remove or repair a scratch

  2. Use coasters under all glasses, particularly those containing alcohol or citrus juices. Many common foods and drinks contain acids that can etch or dull the stone surface.

  3. Do not place hot items directly on the stone surface. Use trivets or mats under hot dishes and placemats under china, ceramics, silver or other objects that could scratch the surface.


  1. Do not use products that contain lemon, vinegar or other acids

  2. Strong detergents or corrosive liquids can dull the polished stone’s surface and should not be used.

  3. Do not use abrasive cleaners such as dry cleansers, scouring powders, or ‘soft’ cleansers.

  4. Materials and installations are designed specifically for countertop use; avoid standing on countertops.

  5. Tough stains may require a poultice


Reseal the countertop every one to five years depending on the material and sealer being used. Materials vary in denseness and porosity. Use a non-toxic sealer on food preparation areas.


Porcelain & Ceramic Title



Regular seeping loosens and removes most dirt


Use doormats to keep dirt from coming into your home or business and shake them out often.  This will reduce the amount of dirt being dragged across your tile floor, and reduce the wear to the finished surface.


Tile floors should be damp-mopped using manufacturer-recommended grout and tile cleaners.  Simple Green is a good cleanser.


  • Clean up spills quickly so grout won’t become stained
  • Tile is very durable; however, it is not indestructile and may crack or chip
  • Take proper precautions when moving heavy objects across tile floor
  • Cover furniture legs with protectors to guard against scratching


  • Use steel wool, scouring powders or other abrasives that can scratch the finish
  • Use bleach or ammonia-based cleaners (can discolor your grout if used often)





  • Light-colored carpets will show more soila nd require more maintenance
  • Multi-colored and patterened carpets are more effective in hiding soil
  • The performance and quality is directly related to the amount and quality of its fiber

Stain Removal

Most household spills can be easily removed using the steps below. Treatment of the affected area should begin immediately upon discovery as stain removal becoms more dificult with time.

  • Use a spoon or a dull knife to remove as much solid material as possible
  • Always work from the outside of stain to the center to prevent spreading, especially with large stains.
  • Blot up liquid spills with a white towel or paper towel:

For best results, try to remove remaining stain with warm water only.  If stain cannot be removed with warm water extraction or a clean, warm, wet cloth, call a professional carpet cleaner.

If stain returns - known as “wicking”, pay special attention to blotting and removal of all moisture.

Regular Vacuuming

Good rule of thumb: One time per week for the number of people living in the house.

Vacuum high traffic areas twice a week, entire house at least once a week

Vacuuming prolongs the life of the carpet.

Cleaning Recommendations

Even with regular vacuuming, soil particles and oily dirt will cling to carpet fibers.  Foot traffic drives these particles and dirt deep into the carpet.   Mohawk requires professional hot water extraction every 18 months using cleaning porducts, equipment or systems that carry the Carpet and Rug Institute Seal of Approval.  Periodic cleaing using the hot water extraction method will refresh carpet appearance.

The most used areas will collect dirt faster than other areas.  Clean them as soon as they begin to show soil.  This will stop dirt from spreading and extned the time between professional cleanings.

Mohawk Technical Services:  888-387-9881